Bulk Changes
Tools → Bulk Changes changes many users at once: for example, extend all users of an area by 2 days after an outage, move all users of a profile to another manager, or send an SMS to a group.
1. Select the users
Build a filter with rows of Attribute, operator and Value. Click + to add a row; all rows must match (AND). Click ↺ to start again.
- Attributes: Username, Expiration, Enabled, First Name, Last Name, Profile, Parent, Parent & Subs (a manager and all sub-managers), Email, Company, Phone, City, Address, Contract Number, National ID, Simultaneous Sessions, Static IP, Auto Renew, Site, Group, Creation Date.
- Operators:
=,!=,<,>,like(contains). - For dates, use
<or>(for example Expiration < 2026-12-01).
The page shows Found N records matching your filter. Check the number carefully before applying.
2. Choose the action
| Action | Effect |
|---|---|
| Set Expiration | Sets this exact expiration (YYYY-MM-DD HH:MM:SS). |
| Increase Expiration (Days) / (Hours) | Adds days or hours to the expiration. Use a negative number to subtract. |
| Set Profile | Moves the users to another profile (no charge). |
| Set Parent / Set Site / Set Group / Set City | Changes the owner, site, group or city. |
| Set Traffic Balance (MB) | Replaces the remaining quota with this amount. |
| Add Traffic / Add Download Traffic / Add Upload Traffic (MB) | Adds quota. |
| Set Simultaneous Sessions | Changes the allowed number of sessions. |
| Enable / Disable | Enables or disables the accounts. |
| Enable Auto-Renew / Disable Auto-Renew | Turns auto-renew on or off. |
| Disconnect | Disconnects the online users. |
| Send SMS | Sends a text message to users with a phone number. |
| Delete | Deletes the users (users with a balance, and active users without Users - Delete Active Users, are skipped). |
| Export (Excel) | Downloads the selected users. |
Fill in the value and click Apply. There is no confirmation.
Bulk changes are applied directly and don't disconnect online users (except the Disconnect and Delete actions). New profiles, speeds or the disabled state apply when users reconnect. After changing profiles or disabling users, run a bulk Disconnect with the same filter.
After a bulk Set Profile, expired users may not be disconnected correctly. Prefer Change Profile per user for active users, or contact Snono support for large profile moves.
Required permission: Tools -> Bulk Changes (system administrators)