Using Refill Cards
A refill card (recharge card) can be used in three ways.
1. Activate a subscriber (admin panel)
- Open the user's Activate page (Users List → Actions → Activate).
- Set Activation Method to Prepaid Card.
- Enter the card PIN in Card Number and click Activate.
The user is activated on their current profile, the card is marked as used, and no manager balance is charged. If the card has an addon, it is given to the user.
Needs Users - Activate using voucher.
2. Subscriber self-service (user portal)
The subscriber enters the PIN in the user portal. The card value is added to the subscriber's balance, which is used to renew the subscription.
3. Manager top-up (Self Deposit)
A manager can add a card's value to their own balance: account menu → Self Deposit → Payment Method Voucher → enter the Voucher PIN. The voucher payment method must be enabled for the admin panel in Settings → Payment Gateways. Errors show Invalid SAS Voucher (wrong, used, suspended or expired card).
Rules
- The card value must match the user's profile price including VAT (the manager's price or the end-user price). After you change a profile price or VAT, old cards with the old value can't activate that profile.
- The card must not be used, suspended or expired. Cards stop working on their expiration date.
- If Lock Prepaid Cards To Owner is enabled (Settings → Advanced), a manager can only use cards they own (cards owned by admin can be used by everyone).
- Only Refill cards can be entered as a PIN; Prepaid User cards are used by logging in.
- A used card can't be "un-used" or refunded.
Error messages
Some card errors are shown as codes:
| Message | Meaning |
|---|---|
| rsp_error_invalid_pin | The PIN is too short (less than 4 characters). |
| rsp_error_card_not_found | No card with this PIN. |
| rsp_error_invalid_card | The card is already used, suspended, or is not a refill card. |
| rsp_error_card_expired | The card's expiration date has passed. |
| rsp_error_card_owner | The card belongs to another manager (Lock Prepaid Cards To Owner is on). |
| rsp_invalid_card | The card value doesn't match the profile price including VAT. |