# Activating a User

**Activate** renews the user's subscription on the user's **current profile** for one period (or several periods) and charges for it. To activate on a different profile, change the profile first ([Changing Service Profile](https://help.snono-systems.com/books/sas-radius/page/changing-service-profile)).

Open it from *Users List → Actions → Activate* or the **Activate** button on the user's Overview.

[![user activate](https://help.snono-systems.com/uploads/images/gallery/2026-11/scaled-1680-/user-activate.png)](https://help.snono-systems.com/uploads/images/gallery/2026-11/user-activate.png)

## Fields

<table id="bkmrk-fielddescription-use"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td>Username, Profile, Expiration</td><td>The user, the profile that will be activated, and the current expiration.</td></tr><tr><td>Unit Price</td><td>Your price for one period of this profile (from the price list, after your discount).</td></tr><tr><td>Duration</td><td>Length of one period (for example 30 day(s) or 1 month(s)).</td></tr><tr><td>Available Balance</td><td>Your manager balance.</td></tr><tr><td>User's Balance</td><td>The user's wallet balance.</td></tr><tr><td>Total Traffic / Download / Upload</td><td>The quota included in the profile (hidden if unlimited).</td></tr><tr><td>Activation Method</td><td>How the activation is paid. See below.</td></tr><tr><td>VAT</td><td>Tax amount, based on the profile's VAT setting.</td></tr><tr><td>Units</td><td>Number of periods to activate at once (Manager Balance only). For example 3 units of a 1-month profile = 3 months.</td></tr><tr><td>Required Amount</td><td>Total that will be charged: (Unit Price + VAT) × Units.</td></tr><tr><td>User Price</td><td>The price you charge the subscriber. It is used for invoices and debts.</td></tr><tr><td>Money Collected</td><td>ON: the subscriber has paid you. OFF: the User Price is recorded as a **debt** on the user (see [Deposit, Withdrawal and Pay Debt](https://help.snono-systems.com/books/sas-radius/page/deposit-withdrawal-and-pay-debt)).</td></tr><tr><td>Comment</td><td>Optional note saved with the activation.</td></tr><tr><td>Reward Points</td><td>Points you will receive, points required and your points balance (if reward points are used).</td></tr></tbody></table>

## Activation methods

<table id="bkmrk-methodwho-payspermis"><thead><tr><th>Method</th><th>Who pays</th><th>Permission</th></tr></thead><tbody><tr><td>Manager Balance</td><td>Your manager balance is charged the Required Amount. Parent managers receive their commission.</td><td>Users - Activate using manager balance</td></tr><tr><td>Prepaid Card</td><td>Enter a **Card Number** (PIN) of a recharge card. The card value must match the profile price. No manager balance is used.</td><td>Users - Activate using voucher</td></tr><tr><td>User Balance</td><td>The user's wallet pays you the user price; then your manager balance is charged as above.</td><td>Users - Activate using user balance</td></tr><tr><td>Reward Points</td><td>Your reward points are used. The profile must allow activation via reward points.</td><td>Users - Reward Points System</td></tr></tbody></table>

If you have the *Billing* permission, a **Confirm Activation** window lets you **issue an invoice** for the user. The invoice PDF is downloaded automatically.

## How the new expiration is calculated

- **User still active:** the period is added to the current expiration, so no paid days are lost.
- **User expired** (or the profile has *Resets Expiration On Activation* ON): the period starts now.
- If the profile has *Fix Expiration Time* ON, the time of day is set to the profile's expiration time.
- Days owed from earlier **debitable extensions** are deducted from the new period.

The profile's traffic quota is added. Whether the remaining quota is kept depends on the profile's *Carry Over Remaining Quota* and *Quota Addition Mode* settings (see the Profile Form page).

## After activation

- If *Disconnect On Activation* is enabled in Settings, an online user is disconnected after a few seconds so the new profile takes effect.
- An activation SMS, email, Telegram or app notification is sent if these are enabled.
- The activation appears in *Reports → Activations* and in the user's History.

## Bulk activation

Tick **more than one** user in the Users List and click **Actions → Activate**. A table shows each user's profile, expiration and required amount, the **Total Price** and your **Available Balance**. Click **Activate All**.

- Every user is activated for **1 unit** from your **Manager Balance**.
- Users are processed one by one. At the end you see how many were activated and how many failed (for example because of insufficient balance).

## Common errors

<table id="bkmrk-messagecause-insuffi"><thead><tr><th>Message</th><th>Cause</th></tr></thead><tbody><tr><td>Insufficient Balance</td><td>Your balance (plus your debt limit) or the user's balance is lower than the required amount.</td></tr><tr><td>Invalid Profile Price</td><td>The profile price is 0 for you. Only a system administrator can activate a 0-price profile.</td></tr><tr><td>Profile is disabled</td><td>The profile has been disabled.</td></tr><tr><td>Manager is disabled</td><td>Your manager account is disabled.</td></tr><tr><td>access denied</td><td>You don't have the permission for the selected activation method.</td></tr></tbody></table>

*Required permission: Users - Activate, plus the permission for the activation method*