Activations Reports

Activations
Reports → Activations lists every activation and extension: who renewed which user, on which profile, at what cost and price, and how it was paid.
Column
Description
Date, Username, First / Last Name
When and for which user.
Manager
The manager the activation is booked to.
Profile
The profile or extension.
Price
The manager's cost, without VAT.
Total Price
Price + VAT.
User Price
The price charged to the subscriber.
Old / New Expiration
Expiration before and after.
Activation Method
How it was paid (see below).
Acc. Count
Total number of activations of this user.
Status
OK, or CANCELED (highlighted) if it was refunded with Cancel Service.
Addon, Tax, Comment, PIN, Card Owner
Hidden by default.
Activation Method values
Value
Filter name
Meaning
credit
Manager Balance
Paid from a manager's balance in the panel (also extensions, addons and user-portal extensions).
user_credit
User Balance
The subscriber renewed in the user portal from their balance or with a card.
voucher
Prepaid Card
Activated in the panel with a refill card PIN.
reward_points
Reward Points
Paid with reward points (price 0).
card_user
Prepaid User
First login of a prepaid login card.
Filters
Manager (and Sub-Managers), Profile, Group, Activation Method, From Date / To Date. The Search box finds a username, or an exact card PIN. For an exact period, use the date filter without the search box.
Exports contain all matching rows with extra columns (parent, contract ID, group, national ID, card, transaction ID…). Cancelled activations stay in the list, marked CANCELED.
Required permission: Report - Activations
Activation Statistics
A chart with the number of activations per profile, by day of a month (Daily) or by month of a year (Monthly), plus a Total line. Choose the month or year, the manager, whether to count sub-managers, and the activation method. Use it to see which packages sell best and how renewals develop.
Required permission: Report - Activations