# Creating a Manager

To add a reseller or staff account, open *Managers*, click **Actions → New**, fill in the form and click **Submit**.

[![manager form](https://help.snono-systems.com/uploads/images/gallery/2026-11/scaled-1680-/manager-form.png)](https://help.snono-systems.com/uploads/images/gallery/2026-11/manager-form.png)

<p class="callout info">A new manager starts with a balance of 0. Make a deposit before they can activate subscribers (see [Manager Balance: Deposit, Withdrawal and Pay Debt](https://help.snono-systems.com/books/sas-radius/page/manager-balance-deposit-withdrawal-and-pay-debt)).</p>

## Basic Information

##### <span style="color: rgb(35, 111, 161);">Username</span>

Required and unique, up to 30 characters. Allowed: letters, digits and `. @ _` (no spaces or hyphens). It can't be changed in this form later; use Rename.

##### <span style="color: rgb(35, 111, 161);">Enabled</span>

ON by default. A disabled manager can't log in.

##### <span style="color: rgb(35, 111, 161);">Password / Confirm Password</span>

Required when creating. If *Enforce Manager Password Strength* is set in *Settings → General Settings*, the password must meet that rule (for example at least 6 characters with upper case, lower case and numbers).

##### <span style="color: rgb(35, 111, 161);">Security Group</span>

Required. The permission group that decides what this manager can see and do. Groups are created under *Settings → Permission Groups*.

<p class="callout warning">A manager who can create managers can give a sub-manager any security group that is not restricted. To keep powerful groups (such as administrator groups) for selected managers only, restrict them in *Permission Groups*.</p>

##### <span style="color: rgb(35, 111, 161);">Parent</span>

Required. The manager this account belongs to. You can choose yourself or any of your sub-managers. There is no limit on the number of sub-managers or levels.

## Personal Information

**First Name** and **Last Name** are required. **Company, Email, Phone, City, Address** and **Notes** are optional. The email must be in lower case.

## Advanced Information and Limits

System administrators see more fields: subscriber prefix/suffix, debt limit, discount rate, allowed NAS, two-factor authentication and monthly limits. See [Manager Advanced Settings and Limits](https://help.snono-systems.com/books/sas-radius/page/manager-advanced-settings-and-limits).

## Editing a manager

Click the manager's username (or **Actions → Edit**) and open the **Edit** tab.

- The username is locked; use Rename.
- Leave **Password** empty to keep the current password.
- You can't edit your own account here, or a manager above you in the tree.
- A manager can't be moved under one of its own sub-managers.

*Required permission: Managers - Create (to edit: Managers - Edit / Update)*