# Gateway Transactions

*Reports → Gateway Transactions* lists online payments made through payment gateways (ZainCash, Switch, Tasdid, HyperPay, Kushok…): manager self top-ups and subscriber payments in the user portal.

[![gateway transactions](https://help.snono-systems.com/uploads/images/gallery/2026-11/scaled-1680-/gateway-transactions.png)](https://help.snono-systems.com/uploads/images/gallery/2026-11/gateway-transactions.png)

- Columns: **Date, Gateway, Manager, User, Amount, Currency, Status**. **Local Reference** and **Remote Reference** are hidden by default.
- **Status**: <span style="color:#28a745">success</span> = the payment was completed and the balance was added; <span style="color:#fd7e14">pending</span> = the payment was started but not completed (cancelled, failed or still open).
- Click a **Remote Reference** to see the full response from the gateway.
- Filters: Manager, payment gateway, Status, From / To Date. The search box finds a reference number or a username.

<p class="callout info">When a customer says they paid but the balance wasn't added, search for their username or the gateway reference here. A *pending* transaction means the gateway did not confirm the payment to SAS Radius.</p>

*Required permission: Report - Payment Gateway Transactions*