Rename User

Rename changes a user's username. Select the user, click Actions → Rename (or Rename on the Overview), enter the New Username and click Submit.
Allowed characters: letters, digits and 
. @ _ : -. The new name must not be used by another user.
The user is disconnected if online and must reconnect with the new username. Update the username on the subscriber's router or device.
Old sessions in reports keep the old username.
Managers can have a monthly limit on renames.
If the rename fails (empty or already used name) you see Unable to rename user.
Required permission: Users - Rename