# Support Tickets

**Support Tickets** (*Users → Support Tickets*) are conversations between subscribers and managers. Subscribers can open tickets from the User Portal, and managers can open a ticket for a user.

[![support tickets](https://help.snono-systems.com/uploads/images/gallery/2026-11/scaled-1680-/support-tickets.png)](https://help.snono-systems.com/uploads/images/gallery/2026-11/support-tickets.png)

The list shows the date, subject, username, name and status (open/closed, solved/unsolved). Managers see the tickets of their own users and their sub-managers' users. The search box searches the subject.

## Actions

<table id="bkmrk-actionwhat-it-does-c" style="width: 100%;"><thead><tr><th style="width: 12.7262%;">Action</th><th style="width: 87.2491%;">What it does</th></tr></thead><tbody><tr><td style="width: 12.7262%;">Create Ticket</td><td style="width: 87.2491%;">Choose the client (type at least 2 characters) and enter a **Subject** (at least 3 characters), then click **Create**. Open the ticket to write the first message.</td></tr><tr><td style="width: 12.7262%;">Open a ticket</td><td style="width: 87.2491%;">Click the **Subject**. The conversation opens on the right; type a reply and click **Send**.</td></tr><tr><td style="width: 12.7262%;">Close Ticket</td><td style="width: 87.2491%;">Closes the ticket. Tick **Problem Solved** to mark it as solved.</td></tr><tr><td style="width: 12.7262%;">Delete</td><td style="width: 87.2491%;">Permanently deletes the ticket and all its messages.</td></tr></tbody></table>

<p class="callout info">Closed tickets can't be reopened from the admin panel. Ticket replies don't send SMS or email notifications; check the list regularly.</p>

*Required permission: Users - Show Support Tickets*