Skip to main content

Deposit, Withdrawal and Pay Debt

Every user has a balance (wallet) and can have a debt. These actions are in the Users List Actions menu and on the user's Overview.

Deposit

Moves money from your manager balance to the user's balance. The user can then pay activations or extensions with User Balance, or by auto-renew. Enter the Amount and an optional Comment.

  • Your balance (plus your debt limit) must cover the amount, otherwise you get Insufficient Balance.

Required permission: Users - Deposit Money

Withdrawal

Moves money from the user's balance back to your manager balance. You can't withdraw more than the user's balance.

Required permission: Users - Withdraw Money

Debts and Pay Debt

A user gets a debt when:

  • you activate the user with Money Collected OFF (the debt is the User Price), or
  • a user invoice is marked as unpaid.

The debt is shown in the Debts column of the Users List. When the subscriber pays you, use Pay Debt: enter the Amount received and a comment. The window shows the user's total debt and the debt owed to you. You can only pay off debt owed to you.

Pay Debt only records that you received the money. It does not change your manager balance or the user's balance.

Debt Days are different: they are service days given by a debitable extension and are deducted from the next activation. See Extend Service.