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Users

Managing subscribers: the users list, creating and editing users, activation, extensions, profile changes, balance and debts, online users, compensations and support tickets.

Users List

The Users List (Users → Users List) shows all subscribers you are allowed to manage. From here yo...

User Status Colors

SAS Radius shows each user's status with a colour, both in the Users List and in Online Users. U...

Users Actions

All user operations are in the Actions menu of the Users List. Select a user first (click the row...

Creating a User

To add a subscriber, open Users → Users List, click Actions → New, fill in the form and click Sub...

Editing a User

To change a user's information, click the username in the Users List (or use Actions → Edit) and ...

User Details Page

Click a username in the Users List to open the user's details page. It has an Overview with quick...

Activating a User

Activate renews the user's subscription on the user's current profile for one period (or several ...

Extend Service

Extend Service adds an extension package (extra days, traffic or uptime) on top of the user's sub...

Changing Service Profile

Change Profile moves a user to another service profile (package). It does not charge or refund an...

Purchase Addon

An addon is an extra service sold on top of the subscription for a limited time, for example a Mi...

Cancel Service (Refund)

Cancel Service cancels the user's last activation and refunds the unused part to the manager who ...

Deposit, Withdrawal and Pay Debt

Every user has a balance (wallet) and can have a debt. These actions are in the Users List Action...

Add Traffic

Add Traffic adds extra traffic quota to a user, or removes it. It is free (no charge). Select th...

Rename User

Rename changes a user's username. Select the user, click Actions → Rename (or Rename on the Overv...

Enable, Disable and Delete User

Enable / Disable Tick one or more users and click Actions → Enable User or Disable User. A disabl...

Online Users

Online Users (Users → Online Users) lists the subscribers that are connected right now, with thei...

Compensations

Compensations give subscribers free days, traffic or uptime, for example after a network outage. ...

Support Tickets

Support Tickets (Users → Support Tickets) are conversations between subscribers and managers. Sub...