Extension Packages
An extension package is a profile of type Extension. It adds days, traffic or uptime to a user's subscription without changing the user's package. Managers sell it from Users → Extend Service; users can also buy it in the user portal.
Fields that matter for extensions
| Field | For an extension |
|---|---|
| Unit Price | The selling price (manager prices can be set in the Pricing List). A price of 0 does not hide an extension. |
| Limit Expiration + Expiration Unit | Days (or months/hours) to add. OFF = the expiration date is not changed. |
| Limit Traffic / Download / Upload / Uptime | Quota to add. It counts only if the user's own package has the same limit type turned on. |
| Carry Over Remaining Quota | Keep ON. When OFF, the user's remaining quota is replaced by the extension quota. |
| Quota Addition Mode | Use Immediate so the traffic can be used right away. |
| Resets Daily Traffic | ON resets today's usage, giving back full speed after a daily limit. |
| Debit-able Service | The extension days are given now and deducted from the next activation. Needed for free extensions sold by managers. |
| Allowed Profiles To Extend | Packages that can use this extension. Empty = all packages. |
| Available in User Control Panel | Let users buy it themselves in the user portal. |
| Allow Activation Via Reward Points / Required Reward Points | Allow paying with reward points. |
Speed and pool fields are not used by extensions.
Example 1: Free 2 days
- New profile: Name Free 2 days, Type Extension, Unit Price 0.
- Limit Expiration ON, Expiration Unit 2 day(s).
- Debit-able Service ON (the 2 days are deducted from the next renewal).
- Carry Over Remaining Quota ON, all traffic limits OFF.
- Select the packages in Allowed Profiles To Extend, or leave empty for all.
Example 2: Extra 10 GB
- New profile: Name Extra 10GB, Type Extension, Unit Price = your price.
- Limit Expiration OFF (the expiration date stays the same).
- Limit Traffic ON, Traffic Limit 10240 MB (use Limit Download instead if your packages limit download).
- Carry Over Remaining Quota ON, Quota Addition Mode Immediate.
- Allowed Profiles To Extend: the packages with the same limit type.
Selling an extension
Select the user in the Users List and click Actions → Extend Service. Choose the extension and set Extend Using to Manager Balance (the page selects Reward Points by default when several methods are available).
A user who was moved to an expired/FUP profile can only use extensions allowed for that profile. Change the user back to a normal package first, or add the FUP profile to Allowed Profiles To Extend.