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Gateway Transactions

Reports → Gateway Transactions lists online payments made through payment gateways (ZainCash, Switch, Tasdid, HyperPay, Kushok…): manager self top-ups and subscriber payments in the user portal.

gateway transactions

  • Columns: Date, Gateway, Manager, User, Amount, Currency, Status. Local Reference and Remote Reference are hidden by default.
  • Status: success = the payment was completed and the balance was added; pending = the payment was started but not completed (cancelled, failed or still open).
  • Click a Remote Reference to see the full response from the gateway.
  • Filters: Manager, payment gateway, Status, From / To Date. The search box finds a reference number or a username.

When a customer says they paid but the balance wasn't added, search for their username or the gateway reference here. A pending transaction means the gateway did not confirm the payment to SAS Radius.

Required permission: Report - Payment Gateway Transactions