Billing Overview
User invoices are documents for your subscribers. They don't move money between balances. Manager balances, deposits and commissions are in the Managers chapter, and manager invoices are in Reports → Managers Invoices.
Where invoices come from
| How it is created | Type shown | Paid? |
|---|---|---|
| Billing → Issue Invoice (manual) | custom | Unpaid |
| Activation with Manager Balance and Issue an invoice for the user ticked | acp_activation | Paid if Money Collected is ON, otherwise unpaid |
| Activation or extension paid from the user's balance, or by the subscriber in the user portal | activate | Paid |
| Automatic invoice for Postpaid profiles | purchase/postpaid | Unpaid |
| Withdrawal from a user's balance | transfer/withdrawal | Paid |
Pages in this chapter
- User Invoices: list, pay, un-pay and download invoices.
- Issuing an Invoice: create an invoice manually.
- Invoice Designer: change the invoice PDF layout and logo.
- Postpaid Billing and Settings: automatic invoices for postpaid users.
Invoice number
Invoice numbers look like 2026-5-1234: year, ID of the manager who created the invoice (0 = created automatically), and a running number.