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Users List

The Users List (Users → Users List) shows all subscribers you are allowed to manage. From here you can search, filter and export users, and run every user operation from the Actions menu.

users list

Which users you see

  • By default a manager sees the users that belong to them and all of their sub-managers.
  • System administrators and managers with Users - List All Users see every user.
  • Managers with Users - List All Group Users see all users of their group.
  • A manager assigned to a Site sees only the users of that site.
  • Managers with Users - POS see an empty list until they search: they must type at least 3 characters, and only exact matches (username, phone, first/last name, contract ID or national ID) are shown.

Status colours

The first column shows the user's status as a coloured block (Active, Expired, Depleted, Disabled). A blue block means the user is online right now. See User Status Colors for details.

Table columns

Use the show/hide columns button to choose which columns are displayed. Your choice is saved in your browser.

Column Description Shown by default
Status Status colour and online indicator. Yes
Username Login name. Click it to open the User Details Page. Online users are shown in bold. Yes
First Name / Last Name Subscriber's name. Yes
Expiration Date and time the subscription ends. Managers with Users - Edit Advanced Fields (dangerous!) can click it to change the date directly. Yes
Parent The manager who owns the user. Yes
Profile The user's service profile (package). Click it to open the profile (needs Profiles - Update). Yes
Debts Money the user still owes (see Deposit, Withdrawal and Pay Debt). Yes
Daily Traffic Download + upload used today. Yes
Remaining Days Days left until expiration (0 when expired). Yes
Balance The user's own wallet balance. No
Group, Site The user's group and site. No
Used Traffic Progress bar of the traffic quota. No
Available Traffic Remaining traffic quota. No
Debt Days Service days owed from debitable extensions. They are deducted from the next activation. No
PIN errors Number of wrong PIN / card attempts. No
Last Online, Created On Last time the user was online, and the creation date. No
City, Address, Phone, Company, Notes, Static IP, Contract ID, National ID, IPv6 Prefix, Simultaneous Sessions Values from the user form. No

Toolbar buttons

Button What it does
Managers Tree Opens the manager tree. Select a manager to show only their users (and their sub-managers' users).
Show/hide columns Choose the visible columns.
Refresh timer Reload the table automatically every 5, 10 or 30 seconds.
Show/hide filter Opens the Advanced Filter panel.
Export Exports all users that match the current search and filter to Excel. The file is prepared in the background and can be downloaded from Reports → Data Export Jobs. Needs Users - Export to Excel.
Reload Reloads the table.

Type in the Search box and press Enter. The search matches part of the username, first name, last name, phone, address, city, notes, static IP or contract ID, and an exact national ID.

Advanced Filter

users filter

Filter Options
Status Active (expiration in the future), Expired (expiration in the past), Disabled, Expiring Soon (expires within the next two days), Expiring Today.
Connection Online or Offline.
Profile Users on one profile.
Parent Users of one manager.
Group / Site Users of one group or site (shown only if you have the related permission).
Sub-Users ON (default): include the users of the selected manager's sub-managers. OFF: only the manager's direct users.
MAC Users with a matching MAC address (at least 2 characters).

The page, sorting, search and filter are kept in the browser address. You can bookmark a filtered list or share the link with another manager.

Actions

Select a user (click the row) and open the Actions menu, or right-click the row. Some actions also work on several ticked users. See Users Actions for the full list.