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Common problems with routers (NAS) and how to solve them. No user can log in through a router The router is not in the NAS List, or its IP Address is not the address the router sends from. Check the router's src-address, or the tunnel IP if it connects over a...

A profile is a service package: speed, duration, traffic quota, price and the IP pool users get. Every subscriber is on one profile. Open Profiles → profiles list to manage them. Table columns Column Description Shown by default Name Profile name. Click...

Each profile has a Type. The type decides how the profile is used. TypeUsed forWhere it can be selected PrepaidNormal packages, paid before use. Each activation adds one period and the profile's quota.User form, Change Profile, cards, user portal. PostpaidPa...

By default, an expired user is rejected and can't connect at all. Many ISPs prefer to let expired users connect with a very low speed and a separate IP pool, so they can reach a renewal page or the user portal. This guide shows how. 1. Create the expired profi...

With a Fair Usage Policy (FUP), users who use up their traffic quota are not cut off. They continue at a lower speed until their next renewal (or until the next day, for daily limits). Example: 20 Mbps with 100 GB per month, then 4 Mbps 1. Create the FUP profi...

An extension package is a profile of type Extension. It adds days, traffic or uptime to a user's subscription without changing the user's package. Managers sell it from Users → Extend Service; users can also buy it in the user portal. Fields that matter for ex...

The Pricing List (Profiles → pricing list) sets how much each manager pays for each profile, and the price shown to end users. The difference between a manager's price and the price of the manager above is that manager's commission. How to set prices Select ...

Daily policies change a profile's behaviour at certain times of the day or days of the week, for example double speed at night, free (uncounted) traffic after midnight, or a lower speed after a certain amount of traffic. Changes are applied to online users aut...

Usage notifications warn subscribers when they have used a certain percentage of their traffic quota, for example "You have used 80% of your quota". Open Profiles → usage notifications. Fields Field Description Profile The package the noti...

Addons are extra services sold on top of a package for a limited time, for example a public IP address, a gaming route or access to a special service. Create them in Profiles → addons; managers sell them with Purchase Addon in the Users List. Fields FieldDes...

Custom RADIUS attributes send extra settings to the router for every user of a profile, for features that have no field in the profile form. Edit the profile and click Custom Radius Attributes at the top of the form. Adding an attribute Fill in the empty last ...

The Cards System creates prepaid cards (vouchers) that you print and sell through shops and resellers. Cards are created in series (batches); every card has a serial number and a PIN. Card types Type What is printed on the card How it is used ...

Open Cards System, click Actions → Generate Cards, choose the Type, fill in the form and click Generate. Your balance is charged immediately, and a job is created (New Job Created). The cards are produced in the background; the series appears in the Cards Sys...

The Cards System page lists card series, one row per batch. Suspended series are shown in red. Columns Series (click to see the cards), Type, Value, Quantity, Used (cards already used), Owner, Profile, Addon, Expiration, and Date Added (hidden). The Sea...

A refill card (recharge card) can be used in three ways. 1. Activate a subscriber (admin panel) Open the user's Activate page (Users List → Actions → Activate). Set Activation Method to Prepaid Card. Enter the card PIN in Card Number and click Activate. The ...

Prepaid User cards carry a ready-made username and password. They are typically used for Hotspot or for selling short packages through shops: the customer just types the username and password on their device. How they work Generate the cards with Type Prepaid...

Design how your cards look once, then print any series as a PDF. Cards Designer Open Cards System → Actions → Cards Designer. Set the card Width and Height (pixels, default 400 × 300). Choose a Background Image (your card artwork, with logo and instructions)...

Change Owner (whole series) Select one or more series, click Actions → Change Owner, choose the manager and click Submit. All cards of the series move to that manager. You can only give cards to yourself or your sub-managers. No money moves. Settle payment wi...