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Add Traffic adds extra traffic quota to a user, or removes it. It is free (no charge). Select the user and click Actions → Add Traffic. Choose the Target: Download + Upload, Download or Upload. Enter the Amount in MB (1 GB = 1024 MB). Use a negative number to...

Compensations give subscribers free days, traffic or uptime, for example after a network outage. It is a two-step process: a manager creates a compensation request, and a manager with approval permission approves it. Nothing is applied to the user until approv...

Support Tickets (Users → Support Tickets) are conversations between subscribers and managers. Subscribers can open tickets from the User Portal, and managers can open a ticket for a user. The list shows the date, subject, username, name and status (open/clo...

Managers are the panel accounts of your resellers and staff. Each manager owns subscribers, activates them from their own balance, and can have sub-managers under them. Together they form a tree: admin → managers → sub-managers. Open Managers in the menu to se...

To add a reseller or staff account, open Managers, click Actions → New, fill in the form and click Submit. A new manager starts with a balance of 0. Make a deposit before they can activate subscribers (see Manager Balance: Deposit, Withdrawal and Pay Debt). B...

These fields are at the bottom of the manager form and are shown to system administrators only (Group, Site and Allowed PPP Services need their own permissions). Advanced Information Field Description Subscribers Prefix / Subscribers Suffix ...

Click a manager's username in the Managers List to open the details page. Overview The buttons on the left are shown according to your permissions: Deposit, Withdrawal, Pay Debt, Rename and Delete. FieldDescription BalanceThe manager's current balance. Outs...

Every manager has a balance. Activating or extending a subscriber with Manager Balance is paid from it. Money flows down the tree: the admin deposits to managers, and managers deposit to their sub-managers. Deposit Select the manager and click Actions → Deposi...

Reward points are a separate balance that managers earn when they activate subscribers. They can use points instead of money to activate or extend subscribers. Earning points When a manager activates a subscriber with Manager Balance or a prepaid card, they r...

Sites and Groups organise managers and their subscribers, for example by city or branch. Assign to Site Select the manager and click Actions → Assign to Site. Choose the Site (None removes it) and click Submit. Propagate Sub-Managers: also set this site on al...

Rename Select the manager, click Actions → Rename (or Rename on the Overview), enter the New Username and click Submit. Only the login name changes. Subscribers, balance and history stay with the manager. The manager must log in with the new username. Use onl...

Login As lets you open the panel as another manager, without their password, to see exactly what they see. It is useful for support and for checking permissions. Open the account menu (top right) → Login As... In Manager to login as, type at least 2 characte...

Every manager can manage their own account from the account menu (top right) → Profile. Account Information Shows your manager ID. You can edit your full name, phone, address and email (needs Managers - Update Self Information). Change Password Enter the new ...

What a manager can see and do is controlled by their Security Group (shown as Permission / ACL Group). Permission groups are created and edited under Settings → Permission Groups; each permission is described on the Permission Groups page of the Settings chapt...

A NAS (Network Access Server) is a router or BNG that your subscribers connect through, for example a MikroTik, Cisco, Huawei, UBNT Access Point, Ubiquiti EdgeRouter, Nokia Routers. The NAS asks SAS Radius whether a user may connect (authentication), reports t...

To add a router, open NAS, click Actions → New, fill in the form and click Submit. To change a NAS, click its name in the NAS List. The new NAS works a few seconds after saving, once the RADIUS service has restarted. Then configure the router itself; see Conn...

After adding the router in SAS Radius (Adding and Editing a NAS), configure the MikroTik to use SAS Radius for PPPoE (and/or Hotspot). The commands below are for the RouterOS terminal. Replace SAS_IP with your SAS Radius server address and SECRET with the Shar...

SAS Radius sends two kinds of requests to the router: Disconnect-Request: ends a user's session. Used for the Disconnect button, and automatically when a user expires, is renamed, deleted, or changes profile. CoA (Change of Authorization): changes an online u...