Activating a User
Activate renews the user's subscription on the user's current profile for one period (or several periods) and charges for it. To activate on a different profile, change the profile first (Changing Service Profile).
Open it from Users List → Actions → Activate or the Activate button on the user's Overview.
Fields
| Field | Description |
|---|---|
| Username, Profile, Expiration | The user, the profile that will be activated, and the current expiration. |
| Unit Price | Your price for one period of this profile (from the price list, after your discount). |
| Duration | Length of one period (for example 30 day(s) or 1 month(s)). |
| Available Balance | Your manager balance. |
| User's Balance | The user's wallet balance. |
| Total Traffic / Download / Upload | The quota included in the profile (hidden if unlimited). |
| Activation Method | How the activation is paid. See below. |
| VAT | Tax amount, based on the profile's VAT setting. |
| Units | Number of periods to activate at once (Manager Balance only). For example 3 units of a 1-month profile = 3 months. |
| Required Amount | Total that will be charged: (Unit Price + VAT) × Units. |
| User Price | The price you charge the subscriber. It is used for invoices and debts. |
| Money Collected | ON: the subscriber has paid you. OFF: the User Price is recorded as a debt on the user (see Deposit, Withdrawal and Pay Debt). |
| Comment | Optional note saved with the activation. |
| Reward Points | Points you will receive, points required and your points balance (if reward points are used). |
Activation methods
| Method | Who pays | Permission |
|---|---|---|
| Manager Balance | Your manager balance is charged the Required Amount. Parent managers receive their commission. | Users - Activate using manager balance |
| Prepaid Card | Enter a Card Number (PIN) of a recharge card. The card value must match the profile price. No manager balance is used. | Users - Activate using voucher |
| User Balance | The user's wallet pays you the user price; then your manager balance is charged as above. | Users - Activate using user balance |
| Reward Points | Your reward points are used. The profile must allow activation via reward points. | Users - Reward Points System |
If you have the Billing permission, a Confirm Activation window lets you issue an invoice for the user. The invoice PDF is downloaded automatically.
How the new expiration is calculated
- User still active: the period is added to the current expiration, so no paid days are lost.
- User expired (or the profile has Resets Expiration On Activation ON): the period starts now.
- If the profile has Fix Expiration Time ON, the time of day is set to the profile's expiration time.
- Days owed from earlier debitable extensions are deducted from the new period.
The profile's traffic quota is added. Whether the remaining quota is kept depends on the profile's Carry Over Remaining Quota and Quota Addition Mode settings (see the Profile Form page).
After activation
- If Disconnect On Activation is enabled in Settings, an online user is disconnected after a few seconds so the new profile takes effect.
- An activation SMS, email, Telegram or app notification is sent if these are enabled.
- The activation appears in Reports → Activations and in the user's History.
Bulk activation
Tick more than one user in the Users List and click Actions → Activate. A table shows each user's profile, expiration and required amount, the Total Price and your Available Balance. Click Activate All.
- Every user is activated for 1 unit from your Manager Balance.
- Users are processed one by one. At the end you see how many were activated and how many failed (for example because of insufficient balance).
Common errors
| Message | Cause |
|---|---|
| Insufficient Balance | Your balance (plus your debt limit) or the user's balance is lower than the required amount. |
| Invalid Profile Price | The profile price is 0 for you. Only a system administrator can activate a 0-price profile. |
| Profile is disabled | The profile has been disabled. |
| Manager is disabled | Your manager account is disabled. |
| access denied | You don't have the permission for the selected activation method. |
Required permission: Users - Activate, plus the permission for the activation method