Billing Overview

The Billing menu manages invoices for subscribers: documents that show what a subscriber bought and whether it is paid. Invoices can be printed or sent as PDF.

User invoices are documents for your subscribers. They don't move money between balances. Manager balances, deposits and commissions are in the Managers chapter, and manager invoices are in Reports → Managers Invoices.

Where invoices come from

How it is created	Type shown	Paid?
Billing → Issue Invoice (manual)	custom	Unpaid
Activation with Manager Balance and Issue an invoice for the user ticked	acp_activation	Paid if Money Collected is ON, otherwise unpaid
Activation or extension paid from the user's balance, or by the subscriber in the user portal	activate	Paid
Automatic invoice for Postpaid profiles	purchase/postpaid	Unpaid
Withdrawal from a user's balance	transfer/withdrawal	Paid

Pages in this chapter

• User Invoices: list, pay, un-pay and download invoices.
• Issuing an Invoice: create an invoice manually.
• Invoice Designer: change the invoice PDF layout and logo.
• Postpaid Billing and Settings: automatic invoices for postpaid users.

Invoice number

Invoice numbers look like 2026-5-1234: year, ID of the manager who created the invoice (0 = created automatically), and a running number.