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Manager Balance: Deposit, Withdrawal and Pay Debt

Every manager has a balance. Activating or extending a subscriber with Manager Balance is paid from it. Money flows down the tree: the admin deposits to managers, and managers deposit to their sub-managers.

Deposit

Select the manager and click Actions → Deposit (or Deposit on the Overview). Enter the Amount and an optional Comment, then click Submit.

  • The amount is moved from your balance to the manager's balance. Your balance plus your debt limit must cover it, otherwise you get Insufficient Balance.
  • Tick Loan if the manager has not paid you yet. The amount is then also recorded as a debt of that manager to you.
  • An invoice is created for you and a receipt for the manager.

Required permission: Managers - Deposit Money

Withdrawal

Click Actions → Withdrawal to move money from the manager's balance back to your balance. You can't withdraw more than the manager's balance.

A withdrawal does not reduce the manager's debt. Use Pay Debt for that.

Required permission: Managers - Withdraw Money

Debts and Pay Debt

A manager has a debt when someone deposited to them with Loan ticked. Debts appear in the Debts column of the list and as Outstanding Debts on the Overview.

When the manager pays you (for example in cash), click Actions → Pay Debt and enter the amount received. The window shows the manager's total debt and the part owed to you. Only the manager who gave the loan can record the payment.

Pay Debt only records the payment. It doesn't move any balance.

Debt Limit

The Debt Limit (set by a system administrator in the manager form) lets a manager's balance go below zero, down to minus the limit. It is not the same as Debts: it is credit given by the system, not a loan from a specific manager.

How activations are charged

  • The manager pays their price for the profile (from the profile price list, or the profile's base price) plus VAT.
  • Each parent manager earns a commission: the difference between their sub-manager's price and their own price. Example: admin price 10, reseller A price 12, sub-reseller B price 15. When B activates a user, B pays 15, A earns 3 and the admin receives 12.
  • Prices for sub-managers are set in Profiles → Pricing List. A sub-manager's price can't be lower than the parent's.
  • If the manager has a Discount Rate, the discounted amount goes to the admin and no commissions are paid.

Self Deposit

self deposit

Managers with Managers - Self Deposit can top up their own balance from the account menu (top right) → Self Deposit. Choose a Payment Method:

  • Online payment gateways (for example ZainCash, Switch, HyperPay): enter the Deposit Amount and complete the payment. The balance is added after the payment succeeds.
  • Voucher: enter the Voucher PIN of an unused recharge card. Its value is added to your balance.

Only gateways enabled for the admin panel are listed (Settings → Payment Gateways). If none are enabled you see No Payment Methods Available.