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Online Users

Online Users (Users → Online Users) lists the subscribers that are connected right now, with their IP, MAC, traffic and uptime. You see only the users you are allowed to manage.

online users

Columns

Column Description Shown by default Status Active, Expired or FUP (see User Status Colors). Yes Username Click to open the user's details page. Yes Download / Upload Traffic of the current session. Yes Profile The user's profile. Yes IP The IP address given to the user. Click to open http://<IP> (for example the subscriber's router page). Yes MAC The MAC address of the subscriber's device. Yes Uptime Duration of the current session. Yes Device Device vendor, detected from the MAC address. Yes NAS The router (NAS) the user is connected to. No Daily Quota Percentage of the daily traffic limit used today. No First Name, Last Name, Expiration, Parent, Service, Contract ID Additional user and session details. No

Search and filter

The search box matches username, first name, last name, MAC or IP. The Advanced Filter can filter by Status, Connection (FUP / Non-FUP), Parent, Sub-Users, Profile, Active Profile and NAS.

The Export button exports the online users to Excel (needs Users - Export to Excel).

Actions

Action What it does Permission Live Traffic Shows a live chart of the user's download and upload speed. Users - Live Traffic Monitor Overview / Edit (New Tab) Opens the user's details page. Users - Update Disconnect Disconnects the selected user(s). Works on several ticked users. Users - Disconnect Lock MAC Adds the current MAC to the user's Allowed MACs and turns MAC Lock on. From the next login, the user can connect only from this device. Users - MAC Lock User Ping Pings the user's IP from the router and shows sent/received packets and response times. Users - Ping

Disconnect

SAS Radius sends a RADIUS Disconnect-Request to the NAS. It normally takes a few seconds. If users are not disconnected, check on the router that:

    RADIUS incoming (CoA / Disconnect, UDP port 1700) is enabled; the secret matches the NAS secret in SAS Radius; there is no NAT or firewall between SAS Radius and the router blocking port 1700.

    Ping and Live Traffic requirements

      Ping works with MikroTik NAS only. The NAS must have its SSH username, password and port filled in. If it fails you see Mikrotik API error, unable to ping. Live Traffic needs SNMP enabled on the router with the same SNMP community as in the NAS settings, and the sas_userlivetraffic service running (Tools → System Services). Select the user's row before opening it.

      Required permission: Users - Index