Support Tickets

Support Tickets (Users → Support Tickets) are conversations between subscribers and managers. Subscribers can open tickets from the User Portal, and managers can open a ticket for a user.

The list shows the date, subject, username, name and status (open/closed, solved/unsolved). Managers see the tickets of their own users and their sub-managers' users. The search box searches the subject.

Actions

Action What it does Create Ticket Choose the client (type at least 2 characters) and enter a Subject (at least 3 characters), then click Create. Open the ticket to write the first message. Open a ticket Click the Subject. The conversation opens on the right; type a reply and click Send. Close Ticket Closes the ticket. Tick Problem Solved to mark it as solved. Delete Permanently deletes the ticket and all its messages.

Closed tickets can't be reopened from the admin panel. Ticket replies don't send SMS or email notifications; check the list regularly.

Required permission: Users - Show Support Tickets