Users List
The Users List (Users → Users List) shows all subscribers you are allowed to manage. From here you can search, filter and export users, and run every user operation from the Actions menu.
Which users you see
- By default a manager sees the users that belong to them and all of their sub-managers.
- System administrators and managers with Users - List All Users see every user.
- Managers with Users - List All Group Users see all users of their group.
- A manager assigned to a Site sees only the users of that site.
- Managers with Users - POS see an empty list until they search: they must type at least 3 characters, and only exact matches (username, phone, first/last name, contract ID or national ID) are shown.
Status colours
The first column shows the user's status as a coloured block (Active, Expired, Depleted, Disabled). A blue block means the user is online right now. See User Status Colors for details.
Table columns
Use the show/hide columns button to choose which columns are displayed. Your choice is saved in your browser.
Column
Description
Shown by default
Status
Status colour and online indicator.
Yes
Username
Login name. Click it to open the
User Details Page. Online users are shown in bold.
Yes
First Name / Last Name
Subscriber's name.
Yes
Expiration
Date and time the subscription ends. Managers with
Users - Edit Advanced Fields (dangerous!) can click it to change the date directly.
Yes
Parent
The manager who owns the user.
Yes
Profile
The user's service profile (package). Click it to open the profile (needs
Profiles - Update).
Yes
Debts
Money the user still owes (see
Deposit, Withdrawal and Pay Debt).
Yes
Daily Traffic
Download + upload used today.
Yes
Remaining Days
Days left until expiration (0 when expired).
Yes
Balance
The user's own wallet balance.
No
Group, Site
The user's group and site.
No
Used Traffic
Progress bar of the traffic quota.
No
Available Traffic
Remaining traffic quota.
No
Debt Days
Service days owed from debitable extensions. They are deducted from the next activation.
No
PIN errors
Number of wrong PIN / card attempts.
No
Last Online, Created On
Last time the user was online, and the creation date.
No
City, Address, Phone, Company, Notes, Static IP, Contract ID, National ID, IPv6 Prefix, Simultaneous Sessions
Values from the user form.
No
Button
What it does
Managers Tree
Opens the manager tree. Select a manager to show only their users (and their sub-managers' users).
Show/hide columns
Choose the visible columns.
Refresh timer
Reload the table automatically every 5, 10 or 30 seconds.
Show/hide filter
Opens the
Advanced Filter panel.
Export
Exports all users that match the current search and filter to Excel. The file is prepared in the background and can be downloaded from
Reports → Data Export Jobs. Needs
Users - Export to Excel.
Reload
Reloads the table.
Search
Type in the Search box and press Enter. The search matches part of the username, first name, last name, phone, address, city, notes, static IP or contract ID, and an exact national ID.
Advanced Filter
Filter
Options
Status
Active (expiration in the future),
Expired (expiration in the past),
Disabled,
Expiring Soon (expires within the next two days),
Expiring Today.
Connection
Online or
Offline.
Profile
Users on one profile.
Parent
Users of one manager.
Group / Site
Users of one group or site (shown only if you have the related permission).
Sub-Users
ON (default): include the users of the selected manager's sub-managers. OFF: only the manager's direct users.
MAC
Users with a matching MAC address (at least 2 characters).
The page, sorting, search and filter are kept in the browser address. You can bookmark a filtered list or share the link with another manager.
Actions
Select a user (click the row) and open the Actions menu, or right-click the row. Some actions also work on several ticked users. See Users Actions for the full list.
