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Editing a User

To change a user's information, click the username in the Users List (or use Actions → Edit) and open the Edit tab. The form is the same as in Creating a User, with these differences:

  • Username can't be changed here. Use Rename User.
  • Service Profile can be changed here only by a system administrator, and the change is direct (no charge, no refund). Use Changing Service Profile for normal profile changes.
  • Password: leave it empty to keep the current password.
  • Parent, Site, Group and Advanced Details stay unchanged if you don't have the related permission.
  • Users marked Restricted can be edited only by a system administrator.

If the setting Disconnect On Update is enabled (Settings → Advanced), saving the form disconnects the user if online, even for a small change such as Notes. The user reconnects automatically with the new settings.

Every change is recorded in the user's History tab.

Required permission: Users - Update