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Rename User

Rename changes a user's username. Select the user, click Actions → Rename (or Rename on the Overview), enter the New Username and click Submit.

  • Allowed characters: letters, digits and . @ _ : -. The new name must not be used by another user.
  • The user is disconnected if online and must reconnect with the new username. Update the username on the subscriber's router or device.
  • Old sessions in reports keep the old username.
  • Managers can have a monthly limit on renames.

If the rename fails (empty or already used name) you see Unable to rename user.

Required permission: Users - Rename