Editing a User

To change a user's information, click the username in the Users List (or use Actions → Edit) and open the Edit tab. The form is the same as in Creating a User, with these differences:

Username can't be changed here. Use Rename User. Service Profile can be changed here only by a system administrator, and the change is direct (no charge, no refund). Use Changing Service Profile for normal profile changes. Password: leave it empty to keep the current password. Parent, Site, Group and Advanced Details stay unchanged if you don't have the related permission. Users marked Restricted can be edited only by a system administrator.

If the setting Disconnect On Update is enabled (Settings → Advanced), saving the form disconnects the user if online, even for a small change such as Notes. The user reconnects automatically with the new settings.

Every change is recorded in the user's History tab.

Required permission: Users - Update